Understand the elements of the Explanation of Benefits and what to look for.

Learn about your rights and actions you must take when dealing with refund demands made by dental benefit plans.

California law requires every dental plan to have a formal procedure that providers can use to dispute/challenge actions/decisions made by the plan. Overview of plan legal requirements, steps to appealing claims, filing a payment disputes.

Understanding dental plan authority in quality assurance assessment audits, requirements for the dental practice and best practices for patient records. 

This resource may be shared with patients to address some of the common questions about dental coverage and where to go when they are experiencing challenges with their dental plan. 

Must be accessible to public view on the premises where dental services are provided. Required information must be in at least 48-point type.

Copy of California Code of Regulations Title 16 Section 1005, which require written protocols for instrument processing, operatory cleanliness, and injury management. Updated Sept 2011.

Form designed for a provider who wishes to collect more in-depth dental health history that is not covered on the Confidential Health History Form, as well as assess the patient’s oral health and/or cosmetic concerns.

When starting a new business one of the first things to consider is a business structure. Legally, your business structure options include sole proprietorship, general partnership, limited partnership, and corporation.

Dental practices must provide a copy of the Dental Board-approved Dental Materials Fact Sheet to a patient or guardian at least once prior to performing a restorative procedure on that patient.

A table of options for managing medical, hazardous, and universal wastes and a list of mail-back medical waste vendors.

Dental credentialing is the first step in is the process of a dentist entering into a contract with a dental benefit / insurance carrier. Learn more about it in this section of the resource.

Clarifying dual insurance and coordination of benefits "rules" when it pertains to the children of divorced parents. What questions to ask and the "rules" surrounding who is primary and secondary.

Marketing and advertising are critical for a dental practice to establish itself successfully and to maintain practice goals.

Dental practices using traditional film radiography must meet regulatory standards for quality assurance. This regulation summary includes a sample office policy and a template for a corrective actions log.

Use form to document evaluation of sharps used in the practice and availability of sharps injury protection devices. The form is part of the Regulatory Compliance Manual. Updated Sept 2015.

Developed by a long-time information technology veteran and electronic health records expert, these checklists will help you start the transition to a new software.

Visit Delta Dental's FYI blog for industry-related news on policies, guidelines, claim filing, educational tools, events and more.

Use this resource to help navigate and document the interactive process for reasonably accommodating an employee with a disability. ​​

Sample letter to patient discussing the necessity of radiographs. Courtesy of TDIC.

This sample letter is for use to respond to a dental plan you are not contracted with claims related to the fee discount of a plan with which you are contracted.

 Follow these step-by-step instructions for cleaning, disinfecting the operatory.

Use for existing minor patients whose legal guardians of record have experienced a relationship change (divorce). Send a letter to both parents; responses will help you determine if you need to update the patient information and patient financial agreement.

Consider this checklist a comprehensive overview of areas and tactics to consider when creating your practice’s external marketing plan.

The ordinance sets forth certain requirements for employers retaining freelance workers (bona fide independent contractors) operating within the City of Los Angeles. Among other requirements and protections, the ordinance establishes a requirement that a written agreement be in place. Read more about the requirements of the ordinance here.

Dental practices moving to paperless systems must consider implementation of technology that captures legally valid electronic signatures.