Informed Refusal of Treatment to be signed by patient, provider and witness to document the discussion between the patient and provider on risks of declining recommended treatment.

Overview of the types of dental coverage and the differences between dental and medical coverage, in order to aid dentists in explaining dental coverage to patients.

Defines the types of plans to consider for your practice, contracting & contract analysis, billing & how to establish fees and more.

Tips for verifying coverage with a patient's plan and providing explanation to help patients interpret benefits, limitations, exclusions, financial responsibility and how to maximize coverage.

Help patients understand the relationship the practice holds with plans; overview of: in network, out of network, pre-authorization, predetermination, discounts, dual coverage and claims.

Learn cross-coding: billing medical insurance in a dental office; how to select the correct CPT code and ICD-10 codes when billing medical plans.

Understand the elements of the Explanation of Benefits and what to look for.

Learn about your rights and actions you must take when dealing with refund demands made by dental benefit plans.

California law requires every dental plan to have a formal procedure that providers can use to dispute/challenge actions/decisions made by the plan. Overview of plan legal requirements, steps to appealing claims, filing a payment disputes.

Understanding dental plan authority in quality assurance assessment audits, requirements for the dental practice and best practices for patient records. 

This document is intended to address frequently asked questions about personal protective equipment (PPE).

Employers should develop a policy to accommodate any worker who meets one of the exemptions from wearing a face mask. If a worker is unable to wear a mask due to a medical condition, they should be provided with a non-restrictive alternative, such as a face shield with a drape attached to the bottom edge, for example. Employers may provide this form to an employee to obtain medical certification from their health care provider supporting their request for an accommodation.

A visual resource that provides information on various masks and respirators.  A downloadable and printer-friendly version is available.

Intro to Hand Hygiene to help protect you and your patients.

The benefit available through California’s State Disability Service program provides wage replacement to workers who take time off from work for an ill child, spouse, parent, grandparent, sibling, or domestic partner, or to bond with a child within one year of birth or adoption. Employers should update practice policies to reflect the increase.

Comparing processors to their competitors can be a daunting task. There is no easy way to do an apples-to-apples comparison, but we will provide you with some of the secrets of the trade, including the types of fee and pricing schedules in the marketplace

Employers must make available to employees this Cal/OSHA regulation on who can and how to access employee exposure and medical records. This copy is included in the Regulatory Compliance Manual as Appendix 2. Updated Sept 2019.

CDA offers a variety of tools to help you easily navigate the transition into your new profession and your early years.

Associates may be classified as either an independent contractor or an employee. This toolkit includes information to help you determine how to hire an associate.

A guided checklist to assist dentists with things to consider before, during and after withdrawal from a plans network, including sample letters for use in your practice.

Practices should personalize the attached sample language to their practices and confirm that the agreement is consistent with existing policies and procedures.

Describes patient rights and dental practice responsibilities under HIPAA. Patients must be informed of these rights through the distribution of the covered entity’s Notice of Privacy Practices.

A discussion on HIPAA safeguards – what administrative, technical and physical safeguards are required to be implemented and how to determine if a safeguard is reasonable and appropriate.

Describes HIPAA business associates and the requirement for covered entities such as dental practices to have agreements with them. A sample business associate agreement is included.

An overview of other Cal/OSHA regulations for which dental practices have been cited for violating.

A poster guide to the pictograms and hazard statements required by the Cal/OSHA Hazard Communication regulation.