Dental Benefit Plan Basics

Billing Medical Plans

Learn cross-coding: billing medical insurance in a dental office; how to select the correct CPT code and ICD-10 codes when billing medical plans.

Completing and Filing the Claim Form

Common reasons for claim delays and denials; correct use of procedure codes, Tax Identification (TIN) and National Provider Identification (NPI); practice’s fee schedule and radiographic image attachments; electronic claim (E-Claim) filing.

Explanation of Benefits

Understand the elements of the Explanation of Benefits and what to look for.

Managing Payment Problems

Learn about your rights and actions you must take when dealing with refund demands made by dental benefit plans.

Understanding Coordination of Benefits

Understanding plan policies for coordinating payment of benefits when enrollees or policyholders have more than one dental benefit policy. Explanation of CA law pertaining to coordination of benefits.

Understanding Dental Benefit Plan Audits

Understanding dental plan authority in quality assurance assessment audits, requirements for the dental practice and best practices for patient records. 

Understanding Dental Benefit Plan Contracts & Fees

Defines the types of plans to consider for your practice, contracting & contract analysis, billing & how to establish fees and more.

Understanding Dental Benefit Plan Coverage

Overview of the types of dental coverage and the differences between dental and medical coverage, in order to aid dentists in explaining dental coverage to patients.

Understanding the Claim Appeal Process

California law requires every dental plan to have a formal procedure that providers can use to dispute/challenge actions/decisions made by the plan. Overview of plan legal requirements, steps to appealing claims, filing a payment disputes.

Verification and Explanation of Dental Benefit Coverage

Tips for verifying coverage with a patient's plan and providing explanation to help patients interpret benefits, limitations, exclusions, financial responsibility and how to maximize coverage.

Working with Patients and Their Plans

Help patients understand the relationship the practice holds with plans; overview of: in network, out of network, pre-authorization, predetermination, discounts, dual coverage and claims.