Practice Management

Digital accessibility lawsuits are on the rise: Is your website AwDA compliant?

The Dentists Insurance Company (TDIC) has noted an increase in calls to its Risk Management Advice Line from dentists who are facing AwDA digital accessibility lawsuits. Read more about the law and reasonable accessibility as well as the risks of noncompliance and benefits of compliance.

December 6, 2022 |News Articles, Practice Management, Regulatory Compliance, Risk Management/TDIC

CDA Journal editorial about emotional understanding in the dental office receives William J. Gies Editorial Award

“Sad or Mad: Fear and Loss of Control in the Pandemic,” an editorial by Kerry K. Carney, DDS, CDE, that appeared in the April 2021 Journal of the California Dental Association, is the first-place recipient of the 2021 William J. Gies Editorial Award.
 

October 17, 2022 |COVID-19/Respiratory Illness, News Articles, Patient Management

In case of emergency, preparedness is key

In dentistry, optimal patient safety exists when all members of the dental team actively work together to ensure the well-being of each patient. When a crisis does arise, a prepared team is an effective team.

October 7, 2022 |News Articles, Patient Care, Practice Management

Where’s the line? Define, apply and maintain professional boundaries

Guidelines for behavior should exist when practice team members interact with one another outside of the office. TDIC’s Risk Management analysts encourage dentists to promote high standards of behavior inside and outside of the office by clearly defining professional boundaries.

September 7, 2022 |Employment Practices, Leadership and Practice Ownership, News Articles, Office Policies & Manuals

When patients are angry: de-escalation and risk mitigation are vital tools

Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe and appropriate de-escalation tactics.

August 8, 2022 |News Articles, Patient Care, Patient Management, Practice Management

12-week in-office dental assistant training curriculum now available to CDA members

In-office dental assistant training has arrived for the many CDA members who continue to have challenges finding and hiring qualified dental assistants for their practice. The curriculum provides 12 weeks of supportive online learning for use alongside in-office training.

July 14, 2022 |Education and Events, Employment Practices, Hiring, Firing & Performance, News Articles, Online Learning, Staffing & Training

A software solution to achieve HIPAA compliance offered as a new CDA member benefit

Abyde software guides practices through mandatory HIPAA compliance requirements, making compliance programs easy and sustainable for dental practices of any size.

June 22, 2022 |Endorsed Services, Membership, News Articles, Practice Management, Privacy/HIPAA

Patient dismissals: Why, when and how

Questions arise regarding if and when dentists should consider dismissing patients. Recent calls to TDIC’s Advice Line showcase the unique complexities of dismissing patients prior to completion of treatment.

June 2, 2022 |News Articles, Patient Care, Patient Management, Practice Management

CDA state budget advocacy creates opportunities for dental staff training programs

The 2022-23 state budget signed by Gov. Gavin Newsom includes all of CDA’s priority asks, making significant gains for dentistry and oral health with major investments in health care workforce development.

May 26, 2022 |Advocacy, Employment Practices, News Articles, Practice Management, Staffing & Training

Graduate of dental assistant training program a ‘wonderful asset’ to San Francisco dentist’s mature practice

Dental assistant training programs are successfully placing graduates in California dental practices. One recent graduate, Liz Martinez, changed her career as a result of the COVID-19 pandemic and is now employed by a dental practice in San Francisco.

May 12, 2022 |Early Career Dentists, News Articles, Practice Management, Staffing & Training

Invest in interviewing to reduce risk of bad hires

Dental staffing shortages may make it tempting to offer a position to the first person who turns in an application, but a measured approach to hiring is recommended. Time and planning invested in your practice’s hiring process will save you money, maintain consistency and reduce risks of bad hires.

May 3, 2022 |Employment Practices, Hiring, Firing & Performance, News Articles, Practice Management, Staffing & Training

Inventory management is a cost-saving tool for dentists

Reduce practice costs with effective inventory control. Best practices for inventory control include creating a shopping list, reducing redundancy, setting a supply budget and assigning specific inventory roles and responsibilities.

March 29, 2022 |Dental Supplies/TDSC, News Articles, Practice Management
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