When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required.
The recording of conversations between dentists and patients can pose significant risks to dental professionals, including potential HIPAA violations, loss of control over the use of the recording and legal issues related to consent. Dentists should take steps to protect patient privacy.
Local dental societies and dentists have successfully launched dental assistant training programs to provide effective, accelerated training to the labor force in their areas. Some of these utilize CDA’s Dental Assistant Training curriculum. Learn more about these local programs and CDA’s upcoming Smile Crew CA Dental Assistant Training Bootcamp.
A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways to create one.
The IRS has warned that predatory businesses offer filing assistance for large fees to businesses that are not actually eligible to claim Employee Retention credit. Dentists should consult with a trusted tax preparer or advisor before claiming this credit.
The Journal of the California Dental Association continues to evolve as an open-access scientific publication of reviews and original research articles. Now, the Journal is transitioning to a new digital online platform. This change will make Journal research more accessible and searchable.
Identity or treatment plan mistakes can occur in any dental practice. Research by TDIC’s analysts reveals the most commonly occurring elements are referral slip errors, performance or production pressure and staffing shortages. Prevention requires a proactive approach.
Space sharing — that is, sharing space or renting an operatory in an established dental office — may be a viable option for dentists in various stages of their career if the terms are carefully considered by both parties and all proper steps are taken.
Following recent settlements against providers who violated HIPAA Privacy Rule, CDA encourages its members to utilize an array of tools and resources to achieve compliance
CDA encourages its members to take a proactive approach to employee meal and rest break compliance. Doing so requires an understanding of the regulations involved and communicating with employees about them.
The Dentists Insurance Company (TDIC) has noted an increase in calls to its Risk Management Advice Line from dentists who are facing AwDA digital accessibility lawsuits. Read more about the law and reasonable accessibility as well as the risks of noncompliance and benefits of compliance.
“Sad or Mad: Fear and Loss of Control in the Pandemic,” an editorial by Kerry K. Carney, DDS, CDE, that appeared in the April 2021 Journal of the California Dental Association, is the first-place recipient of the 2021 William J. Gies Editorial Award.
