Leadership and Practice Ownership


Dentists’ greatest concerns about practice management addressed in CDA Journal collection

The collection’s discussions, review articles and guidance cover all aspects of running a dental practice, from creating an annual business plan to achieve practice success to fostering employee engagement and retention and understanding the practice evaluation process.

September 7, 2023 Practice Management

More than money: Weighing the risks and benefits of patient refunds

When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required.

July 17, 2023 Practice Management

Positive communication in the dental practice reduces risk and improves outcomes

A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways to create one.

April 25, 2023 Practice Management

Dentists should exercise caution before claiming Employee Retention Credit

The IRS has warned that predatory businesses offer filing assistance for large fees to businesses that are not actually eligible to claim Employee Retention credit. Dentists should consult with a trusted tax preparer or advisor before claiming this credit.

March 23, 2023 Practice Management

CDA reminds dentist employers of the importance of meal and rest breaks

CDA encourages its members to take a proactive approach to employee meal and rest break compliance. Doing so requires an understanding of the regulations involved and communicating with employees about them.

January 25, 2023 Practice Management

Where’s the line? Define, apply and maintain professional boundaries

Guidelines for behavior should exist when practice team members interact with one another outside of the office. TDIC’s Risk Management analysts encourage dentists to promote high standards of behavior inside and outside of the office by clearly defining professional boundaries.

September 7, 2022 Office Policies & Manuals

Buying or selling a dental practice? This Q&A with the experts will help you prepare

Whether you’re considering purchasing or starting a dental practice, hiring an associate, bringing on a partner or selling your practice, knowing which steps to take will help ensure a smooth transition. Read this Q&A with the experts and learn more at an upcoming workshop.

March 21, 2022 Students & New Dentists

The Employee Manual is an Important Tool for Communicating Employment Conditions and Expectations

Prioritizing job duty training over educating new employees about crucial office policies can lead to miscommunication and increased risk of misconduct. Minimize risk by documenting your practice’s employment policies, with resources from CDA and TDIC.

February 2, 2022 Office Policies & Manuals

Handling conflicts with confidence: Tools to reduce tension and risk

In 2020 alone, The Dentists Insurance Company’s Risk Management Advice Line received 18,018 calls from dentists seeking support to navigate practice challenges. It’s a number that illustrates the myriad conflicts dentists navigate today as well as the need for tools to help them de-escalate potential crises. 

April 5, 2021 News Articles

5 ways to prioritize mental health in the COVID-19 era

The following tips can help you reduce stress and maintain a healthy team dynamic.

August 6, 2020 News Articles

Developing a budget for a dental practice

The first step to better efficiency in a dental practice is staying on a budget. Dentists, as small-business owners, need to make sure their practices are successful and, as health care providers, need to be able to provide care to their patient base. Creating an organized budget can help a dental practice accomplish both of these things.

April 11, 2016 Practice Systems