Leadership and Practice Ownership

CDA supports LGBTQIA+ Oral Health Week with a commitment to inclusive care

The American Institute of Dental Public Health will once again bring awareness to LGBTQIA+ community challenges and reaffirm its commitment…

October 21, 2024 |Access to Care, Leadership and Practice Ownership, Patient Care, Public Health

What about political discussions in the dental practice?

Election season brings countless charged conversation topics that can polarize the friendliest practice teams.

September 25, 2024 |Employment Practices, Leadership and Practice Ownership, News Articles, Office Policies & Manuals, Practice Management

Dentists can use CDA’s new Practice Health Check to prepare for future practice transitions

Preparation and planning for future transitions is the focus of CDA’s third-quarter Practice Health Check.

July 30, 2024 |Early Career Dentists, Leadership and Practice Ownership, Practice Transitions

Alternative pathways in dentistry: CDA Journal discusses careers outside of traditional private practice

“Private practices have been effectively taking care of the oral health needs of a large portion of the population,” writes…

May 8, 2024 |Early Career Dentists, Leadership and Practice Ownership, News Articles, Practice Transitions, Students

More than money: Weighing the risks and benefits of patient refunds

When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required.

July 17, 2023 |Leadership and Practice Ownership, News Articles, Patient Management, Practice Management

Positive communication in the dental practice reduces risk and improves outcomes

A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways to create one.

April 25, 2023 |Leadership and Practice Ownership, News Articles, Patient Management, Practice Management, Risk Management/TDIC

Dentists should exercise caution before claiming Employee Retention Credit

The IRS has warned that predatory businesses offer filing assistance for large fees to businesses that are not actually eligible to claim Employee Retention credit. Dentists should consult with a trusted tax preparer or advisor before claiming this credit.

March 23, 2023 |Leadership and Practice Ownership, News Articles, Practice Management

CDA reminds dentist employers of the importance of meal and rest breaks

CDA encourages its members to take a proactive approach to employee meal and rest break compliance. Doing so requires an understanding of the regulations involved and communicating with employees about them.

January 25, 2023 |Employment Practices, Laws & Regulations, Leadership and Practice Ownership, News Articles, Office Policies & Manuals, Patient Management, Practice Management

Where’s the line? Define, apply and maintain professional boundaries

Guidelines for behavior should exist when practice team members interact with one another outside of the office. TDIC’s Risk Management analysts encourage dentists to promote high standards of behavior inside and outside of the office by clearly defining professional boundaries.

September 7, 2022 |Employment Practices, Leadership and Practice Ownership, News Articles, Office Policies & Manuals

The Employee Manual is an Important Tool for Communicating Employment Conditions and Expectations

Prioritizing job duty training over educating new employees about crucial office policies can lead to miscommunication and increased risk of misconduct. Minimize risk by documenting your practice’s employment policies, with resources from CDA and TDIC.

February 2, 2022 |Employment Practices, Leadership and Practice Ownership, News Articles, Office Policies & Manuals

Handling conflicts with confidence: Tools to reduce tension and risk

In 2020 alone, The Dentists Insurance Company’s Risk Management Advice Line received 18,018 calls from dentists seeking support to navigate practice challenges. It’s a number that illustrates the myriad conflicts dentists navigate today as well as the need for tools to help them de-escalate potential crises. 

April 5, 2021 |Leadership and Practice Ownership, News Articles, Risk Management/TDIC