When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required.
A breakdown in communication is often the underlying factor in negative online reviews, lawsuits or complaints. TDIC’s Risk Management analysts explain how a confirming communication climate in the dental office reduces risk and share ways to create one.
The IRS has warned that predatory businesses offer filing assistance for large fees to businesses that are not actually eligible to claim Employee Retention credit. Dentists should consult with a trusted tax preparer or advisor before claiming this credit.
CDA encourages its members to take a proactive approach to employee meal and rest break compliance. Doing so requires an understanding of the regulations involved and communicating with employees about them.
Guidelines for behavior should exist when practice team members interact with one another outside of the office. TDIC’s Risk Management analysts encourage dentists to promote high standards of behavior inside and outside of the office by clearly defining professional boundaries.
Prioritizing job duty training over educating new employees about crucial office policies can lead to miscommunication and increased risk of misconduct. Minimize risk by documenting your practice’s employment policies, with resources from CDA and TDIC.
