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Patient Care

Haste, pressure and staffing shortages contribute to costly mistakes

Identity or treatment plan mistakes can occur in any dental practice. Research by TDIC’s analysts reveals the most commonly occurring elements are referral slip errors, performance or production pressure and staffing shortages. Prevention requires a proactive approach.

March 9, 2023 |News Articles, Patient Care, Patient Management, Practice Management, Staffing & Training

Treating pregnant dental patients: CDA answers your questions

The links between maternal, fetal and children’s oral health cannot be ignored.

February 2, 2023 |News Articles, Patient Care

Facing reality: Communicating and managing achievable aesthetic outcomes

While many patients are pleased with their treatment outcomes, occasionally there are patients who claim that reconstructive work did not meet their expectations. Through thoughtful communication, dentists have opportunities to mitigate patient complaints and manage expectations for increased patient satisfaction.

November 7, 2022 |News Articles, Patient Care

In case of emergency, preparedness is key

In dentistry, optimal patient safety exists when all members of the dental team actively work together to ensure the well-being of each patient. When a crisis does arise, a prepared team is an effective team.

October 7, 2022 |News Articles, Patient Care, Practice Management

California dentists can now apply for new general anesthesia, sedation permits

Updated Sept. 1, 2022: California-licensed dentists can now apply for the new general anesthesia/deep sedation, moderate sedation and pediatric minimal sedation permits through the dental board's online licensing system BreEZe. 

August 24, 2022 |Dental Practice & Licensing, News Articles, Patient Care

Dentists can help detect mpox during patient examinations

The CDC has urged health care providers to be alert for patients who have rash illnesses consistent with monkeypox regardless of specific risk factors. Dentists are well-positioned to help detect the virus during patient examinations.

August 17, 2022 |Infection Control, News Articles, Patient Care

When patients are angry: de-escalation and risk mitigation are vital tools

Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe and appropriate de-escalation tactics.

August 8, 2022 |News Articles, Patient Care, Patient Management, Practice Management

Patient dismissals: Why, when and how

Questions arise regarding if and when dentists should consider dismissing patients. Recent calls to TDIC’s Advice Line showcase the unique complexities of dismissing patients prior to completion of treatment.

June 2, 2022 |News Articles, Patient Care, Patient Management, Practice Management

Handle with care: Minimizing risk with short-term and traveling patients

A variety of situations can prompt patients who are not local to seek dental care while they are temporarily visiting or residing in your area. As the “secondary“ general dentist, you have more liability exposure than the dentist who is performing their routine dental care. Discover how to mitigate risk when you choose to treat these patients.

January 5, 2022 |Employment Practices, News Articles, Patient Care, Risk Management/TDIC

General anesthesia, sedation permit requirements changing for California dentists

As of Jan. 1, 2022, California-licensed dentists who administer or order the administration of general anesthesia, moderate sedation and minimal sedation are subject to new requirements under legislation signed into law in 2018. Dentists can now apply for the new permits.

December 8, 2021 |Dental Practice & Licensing, Legislation, News Articles, Patient Care

Romantic relationships with patients: Your obligation as the employer

Is it ever okay to date patients? The unqualified answer is simply no. When it comes to matters of the heart, however, objectivity can be compromised. Read a case study from The Dentists Insurance Company, and learn steps you can take as a practice owner.

November 2, 2021 |News Articles, Patient Care, Practice Management, Risk Management/TDIC

California Oral Health Literacy Toolkit helps dentists implement OHL during patient visits

The California Oral Health Literacy Toolkit is a new digital resource to help oral health care providers learn or review the basic principles of oral health literacy, including the importance of communicating clearly and with cultural humility and creating a welcoming environment for patients. 
 

August 9, 2021 |News Articles, Patient Care
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