What is Single Sign On (SSO)?
We have employed a “Single Sign On” (SSO) solution to make it easier for you to sign in once on your device and then be recognized across many applications.
Is it secure?
Yes! We utilize the following security measures to protect your account access:
- Email Address Verification
When signing up for an account, you will be emailed a one-time passcode to your inbox. This ensures that only you can use your email address to sign-up for an account. It also ensures that you have access to the inbox that will be used in resetting your password, if the need should arise. - Multi-Factor Authentication (MFA)
Also sometimes called “Two Factor Authentication”, MFA is the current gold standard for protecting your account in the event that a password has been stolen. To sign in with us, you must provide the email address and password, but then also prove who you are via a provided phone number. You have the option of receiving a code via SMS (text/message) or receiving a voice call instructing you on how to complete authentication. This serves as extra protection for your account.
Is it convenient?
Yes!
Users who select “Keep Me Signed In” can re-access our applications from within their recognized browser without being prompted to reenter their username and password each time. This provides persistent access, only revoked when a user chooses to sign out, or after an industry standard number of months. This feature is provided as a convenience to users who are signing in from a secure computer or device that the user has confirmed should be considered as already authenticated.
Please Note: Since “Keep Me Signed In” basically trusts that the user’s browser is secured by the user, you should never enable “Keep Me Signed In” on a publicly accessible or shared computer or device.
What are the Steps to Sign Up?
Sign up is a four step process:
- Specify the email address you would like to use. Please note that this is a unique identifier and you will be alerted later in the sign up process if the email address is already associated with an SSO account. You will also have the opportunity to specify other unique identifiers that can help determine if you already have an SSO account setup to access our applications. This is a great tool to use if you are unsure of the email address associated with your membership.
- A verification code will be sent to your Inbox in order to verify your ownership of and access to the email address provided. Once received, enter the verification code and click on Verify code. Verification codes expire quite quickly and if this happens, a message will appear on the form. In this case, click on the ‘Send new code’ button. Please note that the resent code might be the same. This is normal and means that the same code has been reactivated.
- Enter your first name, last name and a password for your SSO account. Password “rules” will appear if you enter an invalid password. After clicking Create, this is the point where you will be notified on screen if the email address has already been used to setup an SSO account. In this case, we highly recommend trying the ‘Forgot Your Password’ option.
- Enter the phone number that you would like to use for Multi-factor authentication (MFA). You will always have the option of code sent via SMS (text/message) or the ‘Call Me’ option, so this can be a mobile phone or a land line, whichever is most convenient for you to complete this process AND when signing into our applications. Please see the section on ‘Keep Me Signed In’ to learn how to minimize the occurrence of MFA.
What are the Steps to Sign In?
Please see the section on ‘Keep Me Signed In’ to learn how to minimize the occurrence of sign in on recognized devices.
Sign in is a two step process:
- Enter the email address and password associated with your SSO account. Unsure? Check out our Forgot Your Password? or Sign up options to check for your existing SSO account by email address, ADA number or dental license number.
- Choose to receive your Multi-factor authentication instructions via SMS (text/message) or via ‘Call Me’ option. Follow the instructions received to complete your sign in.
FAQs
What if I can't remember the email address I used to sign up?
Check out our Forgot Your Password? or Sign up options to check for your existing SSO account by email address, ADA number or dental license number.
I didn't receive an email to verify my email address
Please ensure that your Inbox or email system is set to allow emails from [email protected].
In the case of Forgot Your Password?, an unreceived email can indicate that the e-mail address provided is not associated with an existing SSO account and is available for Sign up.
I didn't receive a code or callback
If you suspect that the Multi-factor authentication phone number associated with your SSO account is incorrect, please contact Membership Support at [email protected] or 800.232.7645.
It says this email address is already in use. Now what?
Great news! Your SSO account has already been set up. Please see our Forgot Your Password? option if you are unsure of the password created during the sign up process.
Why am I being asked to prove I am not a robot?
To help protect you from abuse, we sometimes ask you to prove you’re not a robot before you can create or sign in to your account. This extra confirmation by phone helps keep spammers from abusing our systems.
Tip: To verify your account, you need a mobile device.
What does "Keep Me Signed In" mean?
Users who select “Keep Me Signed In” can re-access our applications from within their recognized browser without being prompted to reenter their username and password each time. This provides persistent access, only revoked when a user chooses to sign out, or after an industry standard number of months. This feature is provided as a convenience to users who are logging in from a secure computer or device that the user has confirmed should be considered as already authenticated.
Please Note: Since “Keep Me Signed In” basically trusts that the user’s browser is secured by the user, you should never enable “Keep Me Signed In” on a publicly accessible or shared computer or device.
How do I change the password for my account?
To ensure your security, we employ a multi-step process to verify your identity before offering the ability to change your password.
- From the Sign in page, click on the ‘Forgot Your Password?’ link.
- Enter the email address associated with your SSO account.
- Complete the reCAPTCHA challenge at the bottom of the form.
- Click ‘Send verification code’ button.
- Check your Inbox for the verification code. It should only take a few seconds to receive. Please note: If the email address provided is not associated with an existing SSO account, you will not receive an email in your Inbox.
- Once received, enter the verification code and click ‘Verify code’. Verification codes expire quite quickly and if this happens, a message will appear on the form. In this case, click on the ‘Send new code’ button. Please note that the resent code might be the same. This is normal and means that the same code has been reactivated.
- If your code is confirmed as verified, Click ‘Continue’.
- Choose to receive your Multi-factor authentication instructions via SMS (text/message) or via ‘Call Me’ option. Follow the instructions received to continue.
- Enter your new password.
How do I change the phone number used for Multi-factor Authentication on my account?
If you suspect that the Multi-factor authentication phone number associated with your SSO account is incorrect or you simply would prefer to use a different phone number for this purpose, please contact Membership Support at [email protected] or 800.232.7645.