When a problem or misunderstanding cannot be resolved between a dentist and a patient, CDA can help! Our panel of trained mediators are volunteer member dentists, which allows for neutral, cost-effective and professional dispute resolution.
Mediators can help dentists and patients improve communications, explore options, and work toward a mutually agreeable resolution as an alternative to litigation.
How does the dispute resolution process work?
Is my situation a good fit for mediation?
What type of cases are not eligible for mediation?
Our mediation services are not designed for disputes that involve:
- The fees a dentist charges or how billing is performed.
- Requests for compensation such as lost wages, pain and suffering, mileage or medical expenses.
- Cases currently in litigation or which have been previously litigated.
- Requests involving concerns that occurred more than three years ago.
- Cases involving Medi-Cal Dental treatment as those have their own resolution process.
How does this service differ from other mediation or legal options?
- Mediators who are dentists understand clinical considerations and practice norms.
- A resolution process can be much less cost- and time-intensive than litigation and more mutually beneficial than a dental board complaint.
- This “informal” process is conducted by phone without expert witnesses or attorney representation.
- The program can help strengthen dentist-patient communication skills, improving future care outcomes.
Are you a patient who’s interested in requesting mediation?
Start by clicking the button below to complete the form. (Note: a dentist should not initiate mediation without the patient’s written authorization.) Once received, your request will be reviewed to ensure eligibility for program criteria, and you will be contacted regarding the next steps.
Questions?
If you have additional questions, please email us.