The Art of Case Acceptance: Transforming Conversations Into Commitments

Learning Objectives:

A high-impact training session designed to show dental professionals how simple shifts in communication can dramatically increase patient yeses—without pressure, scripts, or gimmicks.
1. The Real Reason Patients Say “No”
Understand the emotional and psychological blocks behind treatment rejection—and how to address them with empathy, not pressure.
2. The 3 Moments That Make or Break Trust
Discover the three key points in the patient journey where trust is won or lost—and what your team should say in each.
3. Pre-Consult Framing: The Words That Warm Them Up
Learn how to tee up the doctor or treatment coordinator for success with a few high-impact questions at the start.
4. Confident Case Presentation
What to say (and avoid) when presenting treatment so patients focus on the value—not just the price.
5. Handling Common Objections With Ease
Language that neutralizes objections like “I need to think about it” or “That’s too much”—without feeling pushy.
6. Financial Conversations That Don’t Scare People Off
Subtle shifts in how you present numbers that make care feel like an investment, not a burden.
7. The Secret to Seamless Hand-Offs
The most overlooked step in the case acceptance journey—and how to fix it with a few aligned phrases between doctor and team.