Practice Support Team

When you need support navigating the business side of dentistry, CDA's experienced analysts can answer your questions about practice management, dental benefit plans, employment practices and regulatory compliance. Meet the team who have created a full library of online resources, speak on timely topics and provide one-on-one guidance by email and phone.

AnnAnn Milar
Director, Practice Support

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Ann provides strategic direction for Practice Support’s resources and initiatives while leading the team of expert analysts. She is also responsible for identifying and analyzing emerging issues for policy development and implementation on behalf of CDA’s 27,000 member dentists. Ann has worked with CDA for more than 13 years and her health care experience spans 20 years of working with associations, health plans and advocacy organizations.


CindyCindy Hartwell
Dental Benefits Analyst

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Cindy specializes in consulting with practices on dental benefit plans, navigating the benefits system and advocating for providers. She brings more than 20 years of experience, including RDA and office manager roles in private practice before working in a large dental benefit organization’s commercial and state government divisions.

KatieKatie Fornelli
Senior Practice Management Analyst

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Katie specializes in dental practice management and marketing. For more than 18 years, she’s worked with dentists and their teams in areas such as scheduling, collections, front office systems, case presentation, patient management, practice transitions, and dental practice marketing.

LisaLisa Greer
Practice Support Analyst

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Lisa specializes in several aspects of dentistry, including working with dental benefit plans, dental billing, accounts receivable, community marketing, human resources, practice management and regulatory compliance. As a Practice Analyst, she brings more than 20 years of dental industry experience to CDA, including having served as a regional collections specialist for a dental support organization that supported 70-plus California offices.

MichelleMichelle Corbo, PHR, PHRca
Employment Practices Analyst

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Michelle specializes in employment practices, including employee management, policy development and wage and hour compliance. She began her dentistry career as an assistant, quickly becoming an office manager, and now brings 18 years of private practice management experience, plus another 13 years supporting CDA members.


TeresaTeresa Pichay, CHPC
Senior Regulatory Compliance Analyst 

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Teresa specializes in regulatory compliance, including information verification, documentation strategies and referral to legal references. For more than 20 years, she’s worked with CDA members in the areas of occupational and environmental safety and health, HIPAA, California Dental Practice Act and other business regulations.