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Practice Support Team

When you need support navigating the business side of dentistry, CDA's experienced analysts can answer your questions about practice management, dental benefit plans, employment practices and regulatory compliance. Meet the team who have created a full library of online resources, speak on timely topics and provide one-on-one guidance by email and phone.

Ann Milar

Ann Milar

Director, Practice Support

[email protected]
916.554.7324

Ann provides strategic direction for Practice Support’s resources and initiatives while leading the team of expert analysts. She is also responsible for identifying and analyzing emerging issues for policy development and implementation on behalf of CDA’s 27,000 member dentists. Ann has worked with CDA for more than 15 years and her health care experience spans 20 years of working with associations, health plans and advocacy organizations.

Ariel Cervantes

Ariel Cervantes

Associate Analyst, Employment and Regulatory Compliance

[email protected] 
916.554.5306 

Ariel specializes in regulatory compliance and employment practices. She began her dentistry career as an office manager and brings two years of private practice management experience. Prior to joining Practice Support in 2021, she spent two years supporting CDA members in the Membership Department. 

Katie Fornelli

Katie Fornelli

Senior Practice Management Analyst

[email protected]
916.554.5308

Katie specializes in dental practice management and marketing. For more than 18 years, she’s worked with dentists and their teams in areas such as scheduling, collections, front office systems, case presentation, patient management, practice transitions, and dental practice marketing.

Lisa Greer

Lisa Greer

Dental Benefits Analyst

[email protected]
916.554.5953

Lisa specializes in several aspects of dentistry, including working with dental benefit plans, dental billing, accounts receivable, community marketing, human resources, practice management and regulatory compliance. As a Practice Analyst, she brings more than 20 years of dental industry experience to CDA, including having served as a regional collections specialist for a dental support organization that supported 70-plus California offices.

Matthew Nelson

Matthew Nelson

Practice Analyst

[email protected] 
916.554.4940 

With over seven years of experience as an office manager, dental consultant and CDA analyst, Matt specializes in all areas of practice management, including leadership, practice systems, dental billing, human resources and practice transitions. 

Michelle Coker, PHR, PHRca

Michelle Coker, PHR, PHRca

Employment Practices Analyst

[email protected]
916.554.4968

Michelle specializes in employment practices, including employee management, policy development and CA employment law compliance. Ms. Coker began her dentistry career as an assistant, quickly becoming an office manager and now brings 18 years of private practice management experience, plus over 15 years supporting CDA members.

Teresa Pichay, CHPC

Teresa Pichay, CHPC

Senior Regulatory Compliance Analyst

[email protected]
916.554.5990

Teresa specializes in regulatory compliance, including information verification, documentation strategies and referral to legal references. For more than 26 years, she’s worked with CDA members in the areas of occupational and environmental safety and health, HIPAA, California Dental Practice Act and other business regulations.

Tiffiny Glass

Tiffiny Glass

Project Resource Coordinator

[email protected] 
916.554.4914 

As the project resource coordinator, Tiffiny brings a positive and optimistic attitude while delivering and maintaining a high level of service and support to CDA members and CDA member-clients through Practice Support and its supporting website. She has over 10 years of experience working in marketing, specializing in customer care.