Dental Team Summit in Anaheim

Kick the afternoon off on a positive note and set the stage for a productive summit! The welcome session at our half-day dental team event is the perfect start to our interactive learning together. Join the fun that includes registration time, lunch, and an overview of the afternoon’s activities for all participants. Then, hear an energizing keynote to set the right tone for learning. Settle in, connect with colleagues and get ready for role-specific breakout sessions.

Speaker: Lois Banta

Description:
This discussion is designed to help you recognize team challenges in attitudes and work performance. Together we will identify the symptoms of an unhappy practice or an under-appreciated team and doctor. We will examine concrete, positive solutions to re-motivate and re-energize one and all. Sometimes the solutions are right in front of you.

Learning Objectives:

• Create contagious positive attitudes.
• Simplify systems and protocols for team development.
• Design and implement effective morning huddles and team meetings.

C.E.: 20%

The Dental Benefits Lab: Case Studies, Collaboration and Confidence

Speakers: Lisa Byers, Miguel Mariona

Description:
This is an interactive session designed to empower your team. Through real-world case studies, collaborative problem-solving, and practical strategies, you’ll learn how to interpret common plan terms, navigate contract conditions, and tackle claim challenges with confidence. Discover how benefit confusion impacts patient experience, explore ways to reduce AR, and build skills that boost efficiency and team empowerment. Leave with actionable insights to strengthen your knowledge, improve workflows, and elevate patient satisfaction.

Learning Outcomes:

• Interpret common dental plan terms and contract conditions.
• Analyze real world case studies and determine the next course of action.
• Discuss how dental plan confusion can affect patient satisfaction and care.

C.E.: 20%

Leading from Every Chair: Communication, Feedback and Growth

Speakers: Michelle Coker, Jill Hasselmann

Description:
Every person and every role in a dental practice shapes office culture – and that culture directly influences patient experience. In this interactive workshop, participants will explore personal communication styles and learn practical feedback techniques to build trust and strengthen teamwork. Effective information sharing reduces errors and misinterpretation, creating a safer, more positive environment. You’ll also discover strategies to take ownership of your professional growth, boosting confidence and efficiency. When dental teams communicate and grow together, everyone benefits – especially the patients.

Learning Outcomes:

• Identify your communication style to enhance teamwork and patient interactions.
• Apply feedback constructively to build trust and improve collaboration.
• Strengthen personal skills that support growth and a positive team culture.

C.E.: 20%

System Implementation Is the Key to Practice Growth

Speaker: Denise Williams-Jones

Description:
Implementing the proper systems will allow your office to have a smooth flow and a more productive schedule. Without systems the office runs in chaos. Your outcomes will be unpredictable because you will do things differently every time. Learn practical tools to create systems with your team to facilitate order and growth within the practice.

Learning Outcomes:

• Recognize the value of creating tailored systems for the dental office.
• Structure the team to start the implementation process.
• Set the techniques in motion.

C.E.: 20%

Total Team Concept for Effective Scheduling

Speaker: Lois Banta

Description:
Learn the secrets of effective scheduling. It seems so simple, but it’s not. In reality, here is what happens: last-minute cancellations, procedures that take longer than expected, grumpy patients in the reception room, grumpier staff members blaming each other (or the dentist). Good scheduling guarantees happier doctors, staff, and patients. And… when everyone is happy, your bottom line will be healthier.

Learning Outcomes:

• Use effective communication to improve patient conversations, treatment acceptance, and care quality.
• Design and manage scheduling systems to cut cancellations, reduce no‑shows, and support practice goals.
• Implement patient‑centered planning and continuing care to build trust, retain patients, and ensure quality.

C.E.: 20%

Description:
End the day on a high note. Come together to review and share your learning from the day and to celebrate the winner in the team competition. Don’t forget to share your takeaways with your colleagues back in the office, collaborate, develop and execute plans to take your practice to the next level!

C.E.: N/A