TDIC offers tips on patient dismissal at CDA Presents

There is a right way and a wrong way to withdraw from providing dental care, which will be the topic of a lecture at CDA Presents The Art and Science of Dentistry in San Francisco on Aug. 20. The lecture, titled "Dismissing a Patient: When Is It OK?" will be led by Yasica Cormier, TDIC risk management analyst at The Spot from 2 to 3 p.m.

Common indicators, according to TDIC, that a dentist may need to consider withdrawal from care can include the following:

  • The patient is only interested in pain medication and does not schedule an appointment to address the pain or receive treatment.
  • The patient dictates treatment.
  • The patient is noncompliant with treatment recommendations.
  • The patient is inactive. (Consider dismissal if the patient has not been seen in 24 months.)
  • The patient is abrasive and yells or makes inappropriate comments to the dentist or staff.
  • The patient attempts to take dental care into their own hands through actions such as attempting to adjust restorations.

Dentists must provide patients with written notice of intent to withdraw from dental care and it is best to discuss the situation with the patient and follow up with a letter, according to TDIC.

These topics will be discussed at the CDA Presents lecture. For dentists not attending CDA Presents, TDIC recommends calling the Risk Management Advice Line at 800.733.0634 with any questions about withdrawal from care. Analysts will review letters and offer information about what to include, and not include, in a patient withdrawal letter.

TDIC also is offering the seminar at CDA Presents to help dentists correctly identify and handle patients who exhibit dental fear. Beyond the Science: Patient Emotions in Dentistry presents real case studies to dentists and staff members to help them recognize when, and how, to dismiss a patient without placing them at risk; establish trust in the doctor-patient relationship to encourage treatment compliance; and create office protocols to instill confidence in the dentist and staff.

Seminar schedule

  • Thursday, Aug. 20 (9 a.m.-12 p.m. and 2-5 p.m.) – Intercontinental Hotel.
  • Friday, Aug. 21 (9 a.m.-12 p.m. and 2-5 p.m.) – Intercontinental Hotel.

California dentists who attend will earn 3.0 Core C.E. units and TDIC policyholders will receive a 5 percent discount* on their TDIC Professional Liability premium for two years.

Also at CDA Presents, dentists can stop by the Member Benefits Center (booth #802) to get a quote for TDIC Professional Liability, Commercial Property and Workers' Compensation insurance to receive a free Protection Kit (a personal, portable safe filled with a flash drive, stylus pen, gas card, flashlight and more). Or get a Disability insurance quote for a $5 Starbucks card. Dentists can also enter to win the grand prize, a $5,000 travel credit.

For more information on all of these events, visit cdapresents.com.

*TDIC policyholders who complete a seminar or eLearning option will receive a two-year, 5% Professional Liability premium discount effective their next policy renewal. To obtain the two-year, 5% Professional Liability premium discount, California dentists must successfully complete the seminar by April 25, 2016. Nonpolicyholders who complete a live seminar or eLearning option and are accepted for TDIC coverage will also be eligible for this discount.

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