02/10/2015

Learning roles of each dental team member


New to CDA Presents The Art and Science of Dentistry in Anaheim is a C.E. lecture series that provides the entire dental team an opportunity to learn about topics that relate specifically to their role within the practice.

The “360 Experience” is a full-day C.E. program hosted by four industry-leading, nationally recognized speakers on Friday, May 1. Topics covered include: embracing new materials and technologies; intra-office communication and case acceptance skills; hot topics in restorative dentistry; and improving the patient experience through new technologies and simplified procedures.

The program will feature several breakout sessions. The dentist breakout session will provide information about new caries detection options and contemporary composite techniques for patients, how to integrate minor tooth movement and prepping tips for indirect veneers. Douglas L. Lambert, DDS, will lead a lecture titled “Practical Concepts for Changing Times,” which will discuss how being a savvy decision maker in today’s economic environment can make a big difference in the day-to-day clinical efficiency of the practice and the overall success for patients.

The assistant breakout session is designed to build working knowledge of the materials, instruments and techniques that they use every day in the treatment of patients. Edwin A. McDonald III, DDS, is a visiting faculty member at the Pankey Institute and Spear Education. He has lectured at numerous study clubs and major dental meetings. McDonald will lead a lecture titled “A Day in the Life of the Exceptional Assistant.”

“We will focus on building competence and confidence in clinical skills, products and techniques. In addition, we will focus on how the dentist and assistant work together as a seamless team,” McDonald said. “Finally, we will discuss how to build more influence with people and how to have conversations that count with the people in our lives.”

The business team breakout session will provide attendees with guidance on handling patients through the entire dental practice process, incorporating key communication techniques that include “doctor to team,” “team to patient” and “team to team.”

Lois Banta, the CEO, president and founder of a consulting company specializing in all aspects of dental practice management, will lead a lecture titled “Crucial Communication and Knock-Your-Socks-Off Ultimate Patient Experience.”

“A valuable tool every practice has in its toolbox is the opportunity to truly listen and participate in patient communication. Discover with the patient what their true concerns are and address those concerns head on. Patients make decisions on how they 'feel' about their experience in the dental office,” Banta said. “A practice can have 10 well-thought-out and documented systems, however, if they cannot communicate effectively with patients and help them ‘want’ their ‘needed’ dentistry treatment, acceptance can decline.​ My course demonstrates to the audience how to communicate, answer questions, handle objections and turn ‘maybe’ into ‘yes, I will schedule that dentistry.’”

The hygienist breakout session will provide information on how to implement conservative caries management in the dental practice. In this breakout, Theresa Johnson, RDH, MBA, will lead a lecture titled “Radiographic Techniques and Caries Management,” which will discuss advances in technology that have made a significant impact in the field of dental radiography. Attendees will learn how to define Caries Management by Risk Assessment (CAMBRA) and utilize it to identify a patient’s risk for developing carious lesions.

For more information, view pages 46 and 47 of the CDA Presents Program.

If you are interested in attending this course at CDA Presents, click here to register today.



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