04/14/2017

Get answers from Practice Support experts at CDA Presents


The day-to-day business of running a dental practice goes far beyond the clinical treatment of patients. Addressing patients’ clinical needs is what every dentist is taught in dental school. What a dentist is not taught is how to run a small business with employees and how to navigate patients’ benefit plans. CDA Practice Support was developed specifically to address these needs and support dentists in running their dental practice or “small business.”

CDA Practice Support receives thousands of calls every year. The highest volume of calls pertain to dental benefit issues, which are one of the biggest pain points dental practices have to manage on a daily basis — and often one of the most frustrating. Patients frequently expect their dental office to handle all of the business when it comes to their benefits, so if something goes wrong, they turn to staff in the office, who they believe are the experts. Without doubt, many dental offices have staff who are knowledgeable and experienced in dealing with insurance; however, misinterpretations and misunderstandings do arise, which can leave both staff and patients frustrated.

Dental benefits experts on-site

Fortunately, CDA Practice Support has two experts available to assist CDA members with dental benefit questions and issues. Greg Alterton and myself, Denise Martinez, have decades of combined experience in the benefit plan industry and will be in the Member Benefits Center (booth #1107) at CDA Presents The Art and Science of Dentistry in Anaheim to help members with benefit plan issues.

In addition, Greg and I are offering one-hour lectures Friday, May 5, at “The Spot” Educational Theatre on the show floor. Each one-hour lecture provides one C.E. credit.

In “Mystery of Coordination of Benefits,” I will address patients’ dual coverage and the coordination of benefit rules that can be confusing and cumbersome for dental offices. This presentation will take a practical approach to breaking down and understanding the rules of benefits coordination. It starts at 10 a.m.

Greg Alterton will discuss the “Dental Benefits Grievance Process” at 1 p.m. He will review the process and legal requirements associated with provider appeals and payment disputes with dental benefit plans. Greg will show members the most effective way to deal with frustrating claim denials.

Beyond dental benefits: Compliance and HR experts also on-site

CDA Practice Support also has experts in areas outside of dental benefits. They include regulatory expert Teresa Pichay and Human Resources/Employment expert Michelle Corbo and they too will be available in the Member Benefits Center to help CDA members with regulations and employment issues as will present one-hour lectures at The Spot for one C.E credit each.

Regulatory guru Teresa Pichay will present “HIPAA Compliance Essentials” at 11 a.m. She will walk members through the process of completing a risk analysis and discuss its importance to HIPAA compliance.

In the HR world, Michelle Corbo will present “Employment Laws You Don’t Know You Could be Breaking” at noon. Corbo says that while employment laws protect businesses and employees alike, they are not always obvious. “Even the most conscientious and informed employers can miss details and changes to employment law,” she says. Members can rest assured knowing that Corbo is immersed daily in researching employment law and staying on top of updates to the laws. CDA members can visit booth #1107 to ask Corbo questions about sensitive employee issues.

Take some time on Friday, May 5, to join the dental benefits and other CDA Practice Support experts for four hours of education at Learn how to improve the business side of your dental practice. All experts will present at The Spot Educational Theatre in Exhibit Hall D from 10 a.m. to 2 p.m.



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