There is an old saying: “An ounce of prevention is worth a pound of cure.” I believe this statement can be applied to any area, including business decisions.
As the dental benefits analyst for CDA Practice Support, one of my responsibilities is to write this monthly column about the dental benefit marketplace. Many of my topic ideas stem from call trends or patterns. When I see an uptick in calls related to a specific dental benefit topic, I’ll write an article to share important information with member dentists who may not be utilizing their member benefit and calling in for practice support.
The following are the top 10 “post-op” calls, so to speak, that CDA Practice Support has received from dentists who “made a decision,” whether through action or inaction, that resulted in an unexpected outcome and ended with a member saying, “I wish I would have called Practice Support before I …” I’ve included titles of past Update articles that specifically address questions raised in these calls so members can find even more details, if needed. Find them at cda.org/update.
If you have questions about dental benefits, contact the CDA Practice Support experts before you act. Call 800.232.7645 or submit your question online.
This column was authored by Cindy Hartwell, dental benefits analyst at CDA Practice Support.
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