CDA Practice Support recently received a call from a dentist about a disgruntled patient who was accusing the dentist of violating the patient’s HIPAA privacy rights because of a past-due bill.
Specifically, the patient claimed that they received a letter from a collection agency and the fact that the collection agency had their information was a violation of the Health Insurance Portability and Accountability Act (HIPAA). CDA confirmed that this is not a violation of HIPAA as long as the dentist took the proper steps to inform patients how the practice uses patient information and to provide to the collection agency only the minimum necessary information for the agency to perform its work.