It is estimated that 75 percent of U.S. adults experience some degree of fear, anxiety or worry over dental care. Whether mild or severe, these emotions may not be easily identifiable to dental practitioners. Misunderstandings can have serious consequences to patient health, and can lead to legal issues for dental practices down the road. In this seminar, you will learn how to put patients at ease and keep your practice free from risk.

The way a dentist handles interactions with patients and staff can directly impact the outcome of a claim. From firing a pregnant employee to ignoring patient complaints, miscommunication, unexpected outcomes and lack of information can lead to serious consequences. Using actual cases as examples, this seminar provides practical methods for improving interactions, as well as guidance to avoid or mitigate potential claims.

Patient records are one of the most important tools for delivering continuous, consistent patient care. Thorough records promote positive relationships with patients and are vital for supporting diagnostic and treatment decisions. In addition, the quality of patient charts often impacts case outcomes. Using actual case examples, this seminar explores important aspects of proper recordkeeping and provides practical methods to document and maintain records to protect both your patients and your practice.