Attendee FAQs

Important update about our Anaheim convention

In light of recent public health guidance on COVID-19, we have made the difficult decision to cancel CDA’s convention in Anaheim this May. All attendee registration fees and exhibitor booth fees will be refunded within 60 days, and CDA is offering members online and audio courses at no cost.

Learn more  


When is the deadline to register?

Online registration for Anaheim convention opened in January. Course availability varies, so be sure to register early to secure your spot at popular workshops and events.

If you register online, your registration materials can be picked up at eBadge Exchange at the convention. Be sure to either print out the email with your confirmation barcode or have it available on your mobile device when you arrive, as it is required to pick up your registration materials.

Cancellation weather, traffic, parking policy

Please plan ahead for driving conditions as CDA Presents Courses are held regardless of weather conditions, traffic, and parking availability. Tickets are not resold at the door. Registration and course fees will not be refunded for late arrivals, as well as any other applicable charges for registration based on the original registration completion. Cancellations and refunds for this event are accepted until mid-April.

For refund inquiries email or call 800.232.7645.

Can I register on-site?

Yes. Bring a photo I.D. and, if applicable, your ADA card, student I.D. or Dental Board license. To ensure your spot at your preferred courses, we recommend registering for workshops in advance online and considering purchasing reserved seating at popular courses.

All on-site registration sales are final.

Can allied dental health professionals register without a dentist?

Yes. Member and nonmember registration fees will apply, as listed on the registration form.

What if I have questions or concerns about my registration?

Call CDA at 800.232.7645 during business hours.

How do I get my badge?

There will be on-site pickup for badges at the Registration/eBadge Exchange counter.

On-site registration opens the day before the convention. The hours are:

  • Wednesday 3–5 p.m.
  • Thursday 6:30 a.m.–5:30 p.m.
  • Friday 6:30 a.m.–5:30 p.m.
  • Saturday 6:30 a.m.–4:30 p.m.

If you are planning to attend a morning class, the best time to arrive is earlier than 7 a.m. Regardless of your arrival time, our goal is to have your badge in your hands in five minutes or less.

Course Selection

How does reserved seating work?

To alleviate attendees’ frustration of not finding seats for a popular lecture, we've designated reserved seating sections in select courses. To take advantage of this option, you must register in advance for the select lecture. These lectures are identified in the online registration system.

  • Seats will be held up to 10 minutes after the program begins, after which time the seats will be released.
  • A separate entrance will be available for reserved seating eTicket holders.
  • Reserved seats are grouped in a designated section.

Beyond the reserved seating options, all lectures are free and seating is on a first-come, first-served basis.

What do I do if I can't find seating?

In most cases, speakers will end their courses 10 minutes prior to the hour to allow attendees the opportunity to walk to their next courses. However, we encourage attendees to allow ample time in their schedules and not plan courses back-to-back to ensure the best possible experience. We continue to assess popular courses and, in some instances, add additional overflow rooms and reserved seating options.

Continuing Education

How do I receive C.E. credit for attending a course?

To ensure credit eligibility, arrive on time, scan in and out and attend the course in its entirety. As a backup, capture the three-digit code given verbally at the end of the course. Credit will not be given for course scan times that overlap. Note: The Dental Board of California limits licensees to eight hours of C.E. per day for license renewal. 

How do I access my C.E. certificates?

C.E. certificates are available approximately three to four weeks after the convention. Licensed attendees will receive email notifications when the certificates can be accessed online. To access C.E. certificates at that time, you must first log in. If you do not already have an account, you'll need your license/ADA information, as applicable, to create one. Once logged in, select My Account and Show C.E./Transcript. Please note, certificates are no longer mailed or emailed unless explicitly requested.

How do I access course handouts?

Downloadable course handouts are not available for all courses. . However, when the speaker makes handouts available, they can be accessed online at and in the CDA mobile app.

Safety and Security

What steps is CDA taking to ensure a safe convention?

The safety of our attendees is extremely important to CDA. We have increased our security force and added uniformed officers during our conventions.

What are some tips to stay safe while at CDA Presents?

As always, we ask individuals to exercise best practices and good judgment while attending CDA Presents

  • Remove your badge after leaving the convention
  • Walk with a group whenever possible
  • If you see something that does not seem right, please let CDA staff or a security officer know immediately
What rules and policies should I be aware of?

CDA Presents regularly updates the attendee conduct and media policies as of June 2017.