Experts help CDA members navigate the business side of dentistry

Four experienced CDA Practice Support analysts are available to assist members with matters related to dental benefit plans, employment law and human resources, regulatory compliance and practice management. These specialized experts provide one-on-one guidance by email and phone and speak on timely topics at CDA’s biannual education convention. Together they’ve developed a full library of online resources that they expand upon and update throughout the year. From sample policies, letters and employee manuals to a dental benefit plan handbook and guide for new dentists, members have everything they need to run their practice with ease.

Joining the Practice Support team as its director is Melanie Duval, who brings 10 years’ marketing experience with large and small clients as well as experience working for a large DSO. Duval comes most recently from The Dentists Service Company, CDA’s newest subsidiary created to help its members be more efficient in business. During the time she spent overseeing practice management in the areas of HR, marketing and operations, Duval helped dozens of practices reach their individual strategic goals. In her new role, she oversees education and resource development.

Meet the rest of the Practice Support team:

Lee Bentz
Lee has managed a high-volume DSO and a private practice during his eight years in dentistry. At CDA, Lee specializes in practice management, including operational efficiencies, collections, patient protocols and starting, growing and selling a practice.

Michelle Corbo, PHR, PHRca
Michelle brings 18 years of private practice management experience and another 12 years supporting CDA members to her current role as HR practice analyst. She specializes in employment practices, including employee management, policy development and wage and hour compliance.

Cindy Hartwell
Cindy has more than 20 years’ experience, including as a dental office manager and an RDA in private practice, and started more recently worked in a large dental benefit organization’s commercial and state government divisions. As CDA’s dental benefits analyst, she consults with practices on dental benefit plans, navigating the benefits system and advocating for providers.

Teresa Pichay, CHPC
Teresa has worked with CDA members for more than 20 years in the areas of occupational and environmental safety and health, HIPAA, the California Dental Practice Act and other business regulations. As CDA’s regulatory compliance analyst, she also specializes in information verification, documentation strategies and legal reference referrals.

The Practice Support analysts also contribute articles on timely topics that members want and need to know about in the CDA Update, CDA’s monthly magazine.

Learn more about the analysts and find their contact information at cda.org/practicesupport or call 800.232.7645 to be directed to the right expert. Use the “Ask an Expert” feature to submit your questions online and receive an answer within one business day, or check the Q&A archive for previously answered questions.  

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It’s no secret that CDA and its family of companies are home to some of the brightest specialists supporting dentistry today. And their expertise is just a call or email away for CDA members. But where should members turn for what kind of support? Here’s your quick-start guide to accessing expert advice.