Have you had a bad review on a social media site? Do you know how to check your online reputation? Carla Christensen, TDIC Service Manager, will provide information on how to handle a negative online review, whether it is valid or not. Through presentation of case examples and communication tools, dentists and staff can learn how to enhance patient relationships, maintain confidentiality and diffuse patient complaints.
About the Speaker:
Carla brings a strong background in risk management to the topic of social media. She has written several articles and presented at the state and national level on social media, with a focus on minimizing the risks for a dental practice.