Tip of the Week Archive
Verify medical benefits and eligibility - 02.24.14

Consider verifying medical benefits and eligibility for procedures such as extractions, surgeries, trauma. Medical billing guidelines are available on cda.org/compass.

Patient's dentures must be marked with name - 02.17.14

Your patient’s dentures must be marked with the patient’s name unless the patient objects. 

Moving your practice? - 02.10.14

Moving your practice?  You have 30 days to notify the Dental Board of California of your new address.  Changing your name – you have 10 days.

Develop an employee manual - 02.03.14
There is a lot to do when starting a practice from scratch, but make it a priority to develop an employee manual and job descriptions before you hire employees. Both items will serve as valuable tools when interviewing and selecting the right team members for your practice. After all, your staff will become your most valuable asset once you open your doors.
Using an employee of a temporary agency - 01.27.14

If you use an employee of a temporary agency, ensure you and the agency are clear on who is responsible for providing Cal/OSHA-required training and vaccination, and for certain post-exposure protocols.

Establish an office protocol for monitoring dental plan correspondence - 01.20.14

Establish an office protocol for monitoring dental plan correspondence. Failing to stay on top of your correspondence from dental plans can affect your bottom line due to lack of credentialing, plan fee changes, network leasing, etc.

Reference a "no show" as a future deposit - 01.13.14

Rather than charging a "no show" fee to patients who fail appointments, reference it as a deposit to reserve the appointment following the failed appointment. If the patient comes to the second appointment, you may apply the deposit toward the patient's portion of treatment. If the patient fails the second appointment, retain the deposit to cover the lost production.

Ensure your assistants complete their required Dental Board-approved courses - 01.06.14

As of January 1, 2010, dentists must ensure dental assistants successfully complete a Dental Board-approved 8-hr infection control course, basic life support (BLS) course, and California law course. The BLS certificate must be kept current.

Update your address or business entity name - 12.23.13
If you are updating your address or business entity name, don't forget to notify the National Plan Provider Enumeration System (NPPES) online to update NPI information within 30 days of the change.
Letter To Patient Regarding Dental Benefits - 12.16.13
Utilize the sample "Letter to Patient Regarding Dental Benefits" available on cda.org, and reach out to your patients as a reminder to complete their treatment before year end.
Discount Dental Plan - 12.09.13
Whether you are planning on offering a discount dental plan in your practice or statewide, discount dental plans are subject to licensure and review by the California Department of Managed Health Care to ensure discount plans offered are accurately represented to consumers
Submitting claims - 12.02.13
Whether you are submitting claims electronically or via U.S. mail, make sure you have the correct tools in your practice for successful claims billing by utilizing the most current version of the ADA Code on Dental Procedures and Nomenclature (CDT Code) 2013 and the 2012 ADA Claim form.
Implementing Google+ - 11.25.13
Implement Google+ into your social media marketing campaign can not only improve your market reach, but can also help dramatically improve your ranking on the largest search engine in the world - Google. Read the "Google+ Guide" for more information.
Avoid Disruption As A Network Provider - 11.18.13
Dental plans licensed through the Department of Managed Health Care are required to re-credential dentists in their provider network every three years. To avoid disruption as a network provider, place a reminder on your calendar 6 months prior to the expiration of your credentialing to ensure you keep an eye out for the paperwork.
Estimating Dental Benefits - 11.11.13
To get the most accurate dental benefit estimate for treatment, verify benefits with the plan no more than 24 hours prior to the patient's appointment.
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