When a problem or misunderstanding cannot be resolved between a dentist and a patient, CDA can help. CDA has developed the peer review system to help resolve disputes regarding dental treatment than the dentist and patient have not been able to settle themselves. This is a free service to the public if the treatment was rendered by a CDA member dentist.
The peer review system involves two phases: mediation and evaluative review.
The first and most important phase in the resolution of a dispute is mediation.
If the dispute is not resolved through mediation, a committee of member-dentist volunteers follows specific procedures to conduct a review of the treatment to help reach a fair agreement. In evaluative peer review:
The following are potential outcomes of cases resolved via the evaluative review system:
Although the peer review system can satisfactorily resolve the majority of complaints received, there are limitations which may make a complaint inappropriate for the system.
The majority of peer review cases are initiated by patients. However, there are some instances when a dentist may initiate a peer review case:
If you are interested in initiating a peer review, please contact the California Dental Association at 800.232.7645 to speak with a coordinator. Once a request for review is received, CDA will contact the patient to obtain authorization to perform the review. The patient must consent to the review for the case to proceed.
Policies for the consistent management of disputes between dentists and patients.