Course Details

Framework for Positive and Effective Interactions (online reader)

The way a dentist handles interactions with patients and staff can directly impact the outcome of a claim. From firing a pregnant employee to ignoring patient complaints, miscommunication, unexpected outcomes and lack of information can lead to serious consequences. Using actual cases as examples, this seminar provides practical methods for improving interactions, as well as guidance to avoid or mitigate potential claims.

After completing this course, you will understand how to:

  • Establish and implement an office pregnancy policy to avoid discrimination and wrongful termination allegations.
  • Incorporate corrective action practices to improve employee performance.
  • Institute protocols when treating patients with language barriers to secure their understanding of treatment.
  • Understand the importance of ensuring staff practice within the scope of their license.
  • Communicate untoward results.
  • Handle patient complaints and take steps to remedy untoward results without admitting liability.

Credits: 3
CE Type: 20%
Member Tuition: $25
Non-Member Tuition: $25

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C.E. Regulations

C.E. credits must be obtained by a California Dental Board approved provider. Please refer to the Dental Board’s website for a listing of approved providers that offer online C.E. courses.

New continuing education requirements were adopted in April 2010.

View the C.E. course calendar to see opportunities available throughout the state.

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